Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your
item to request a return. Custom items can't be returned due to items being custom
made, unless damaged due to shipping.

To be eligible for a return, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging. You’ll also need the receipt
or proof of purchase.

To start a return, you can contact us at email custom orders@creativebrillc.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions
on how and where to send your package. Items sent back to us without first requesting
a return will not be accepted.

Please note that returns will need to be sent to the following address:

Trade name: Creative Bri, LLC

Phone number: 660-225-1215

Email: customorders@creativebrillc.com

Physical address: 540 East Young Avenue, STE A PMB 1027, Warrensburg MO 64093, United States

         Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can evaluate the issue
and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers,
or plants), custom products (such as special orders or personalized items), and
personal care goods (such as beauty products). We also do not accept returns for
hazardous materials, flammable liquids, or gases. Please get in touch if you have
questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges

The fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.

         Refunds
We will notify you once we’ve received and inspected your return, and let you know if
the refund was approved or not. If approved, you’ll be automatically refunded on your
original payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please
contact us at